Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find all the important information about our shipping process.
Processing Times
All orders are processed within 2–3 business days after payment is confirmed. You will receive a confirmation email once your order has been dispatched, along with tracking information (if applicable).
Please note: Orders are not shipped or delivered on weekends or public holidays.
Domestic Shipping (South Africa)
We offer nationwide delivery across South Africa.
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Standard Shipping: 2–5 business days
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Courier Fees: Flat rate or calculated at checkout (based on location and weight)
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Free Shipping: On orders over R[Insert Amount] (optional)
Once dispatched, delivery times may vary depending on your location. Remote or outlying areas may experience slightly longer delivery times.
International Shipping
We currently ship to selected international destinations.
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Delivery Time: 7–21 business days (depending on location and customs processing)
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Shipping Costs: Calculated at checkout
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Customs & Duties: International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
Order Tracking
Once your order is shipped, you'll receive a tracking number via email. Please allow up to 24 hours for tracking information to become available.
Delays & Issues
We are not responsible for shipping delays caused by courier services, weather conditions, or customs. However, we will do our best to assist you in resolving any issues.
If your order hasn't arrived within the expected timeframe, please contact us at orders@gigizoosh.com with your order number.